Email support
The quickest way to reach someone who can help. Good for questions, how-tos, billing and anything that isn't urgent.
siddharth@codevector.co.in// Support
We're here when you need us.
You'll talk to real people who know the product. Email us and we'll help you sort it out, usually the same working day.
01Ways to reach us
How to reach us.
It all goes to the same small team, so whichever way you get in touch, you'll hear back from someone who knows the product.
Platform incidents
If something your customers rely on is down, put URGENT in the subject and we'll get the on-call engineer on it right away.
Report an incidentSetup & onboarding
Setting up GoldTick or Fiori for your shop? We'll help you through verification, imports and routing.
Ask for onboarding help02When we're on
Support hours & response times.
Our team works India Standard Time. The badge below tells you whether we're open right now.
Support hours · IST
Local time- Monday9:30 AM – 7:00 PM
- Tuesday9:30 AM – 7:00 PM
- Wednesday9:30 AM – 7:00 PM
- Thursday9:30 AM – 7:00 PM
- Friday9:30 AM – 7:00 PM
- Saturday10:00 AM – 4:00 PM
- SundayClosed
Platform-down emergencies are covered 24×7 by on-call, outside these hours.
What to expect back
Roughly how long a first reply takes during support hours. If something needs longer, we'll let you know.
- General questionsSame working day
- Setup & how-toWithin 1 working day
- Bug reportsTriaged within 1 working day
- Platform downOn-call, immediately
03Common questions
Before you write in.
A few quick answers. If yours isn't here, just email us.
What's the fastest way to reach you?
Email is best. It reaches a person who can help, and it keeps a written record of what you're working through.
How quickly will I hear back?
Most first replies come within a few working hours during support hours. Anything marked as a platform incident gets answered right away by on-call.
Do you help on weekends?
We're open for part of the day on Saturdays. Sundays we're closed, though platform-down emergencies are still covered any time by on-call.
I found a bug. What should I send?
Send us your account or number, what you expected to happen and what actually happened. A screenshot or short recording helps a lot too.
Can you help set things up?
Yes. Helping you get set up is part of working with us, from verifying your number to routing and campaigns.
// Still stuck?
Send us a note. We'll sort it out.
Tell us your account or number, what you were trying to do and what happened. That's usually enough for us to get you unblocked.
Bengaluru, India · support in IST